PLEASE NOTE ITEMS MAY BE DELIVERED IN ORIGINAL PACKAGING. IF YOU DO NOT WANT ITEMS IN ORIGINAL PACKAGING PLEASE STATE SO IN THE SALE NOTES SECTION WHEN COMPLETING YOUR ORDER.
At Totally Toys, we do our best to dispatch all available items to you within 24 hours of receiving your order. Where possible we despatch the same day, but please allow 3 working days for receipt of your order.
Out of Stock Items
Here at Totally Toys our website is live; this means that generally only items in stock appear for sale. In the unlikely event that an item from your order is unavailable, we will dispatch those goods that are in stock and inform you of the expected date for subsequent deliveries.
Totally Toys shall not be liable for any delay, failure, suspension or termination of delivery of any product or service arising out of a force majeure event. A force majeure event shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Castlebar Tool Hire Company ltd t/a Totally Toys or Castlebar Tool Hire Company ltd t/a Totally Toys Ltd. its suppliers, service providers, partners or agents.
If, for any reason, you wish to return or exchange an item, please return within 14 days to:
Moneen Industrial Estate,
or return to our store. All items must be in pristine condition with all tags and labels still attached.
All Returns are at the buyers expense. We recommend you use recorded delivery as proof of postage is not proof of receipt. If you received free carriage on your order, €5 will be deducted from your refund to cover carriage expenses. Replacement items will also incur carriage charge which must be paid prior to despatch of new goods.
Refunds & Exchanges
Please include a completed note with the reason for return, your name address & telephone no and/or the product information for the exchange. Totally Toys reserves the right to refuse any returns where it is apparent that this requirement has not been met. These conditions do not affect your statutory rights.
In the unlikely event that an item reaches you in less than perfect condition or fails to in any way meet your high standard of expectation; we will refund or replace the item for you free of charge. Simply ensure that the item is in its original packaging with all labels still intact.
Delivery charges will not be refunded in the case of a return, however, if an exchange is required, due to change of mind, you will be charged at cost for the delivery of the new product.
Sale of Goods
Any and all contracts for sale of goods between Totally Toys and yourself will be interpreted, construed and enforced in all respects in accordance with the laws of Ireland, and you and Castlebar Tool Hire Company ltd t/a Totally Toys irrevocably submit to the non-exclusive jurisdiction of the Irish Courts. You have 7 days to cancel any order that has not been dispatched. Providing the order has not been dispatched, you will not be charged for any postage.